Switching from a legacy phone system to a hosted voice solution is a big step for any business — here’s why it’s worth making.
1. Cost-effective
Legacy phone systems often charge per minute, with international rates that can nearly double your bill — making it hard to know exactly what you’ll be charged each month. Hosted voice replaces that uncertainty with fixed-rate, per-user plans, so you know exactly what you’re paying, every time.
2. Flexibility
Legacy systems often bundle in extras you don’t need. Hosted voice lets you pay only for what you use, scaling up or down as your business changes. And because every employee’s needs are different, you can customise each user’s features individually — no more one-size-fits-all phone plans.
3. Consistency
Grown across multiple sites over time? Different offices often end up running different, disconnected phone systems — confusing for staff, and frustrating for customers left waiting during transfers. Hosted voice gives every location the same system, the same features, and the same reliable experience, whether staff are in the office, on the road, or working from home. It also integrates cleanly with the CRM and support tools you already use.
4. Mobility
A growing mobile workforce shouldn’t mean a disconnected one. With a cloud-based phone system, your team can connect to your business’s core network from anywhere — using the same tools and features they’d have at their desk. Being mobile doesn’t have to mean being remote.
5. Maintenance
If a legacy phone system goes down, you’re often waiting hours for an engineer while your business stands still. Hosted voice is managed entirely online, designed to keep you running 24/7 — so problems get solved fast, without the wait.
6. The 2027 Switch-Off
The UK’s Public Switched Telephone Network (PSTN) — including ISDN — is being switched off by 31 January 2027, after which all legacy telephony services will be withdrawn. From then on, voice services will run over hosted, internet-based telephony instead, which means a good-quality business broadband connection matters more than ever.
If you’re still using ISDN, there’s no need to panic — but you will need to upgrade before the switch-off to keep making and receiving calls. Explore our Voice solutions