Already Using Microsoft Teams?

Find out about direct routing and how it can help your business

What is Direct Routing?

Microsoft Teams – Direct Routing provides you with the ability to make calls within Microsoft Teams.

It enables PSTN calling and a range of additional call control features for Microsoft Teams. The service provides VoIP connectivity for the Microsoft Phone System add-on, allowing inbound and outbound telephony.

Many businesses already use Skype for Business as their Microsoft based telephony platform. However, Skype for Business is being retired in 2021 with Microsoft encouraging its users to make the transition to Teams.

Available to Microsoft 365 customers who wish to use their preferred voice carrier to enable their users to make and receive PSTN calls, Microsoft Teams – Direct Routing is an ideal solution for those businesses wanting to take steps into the cloud.

Microsoft Teams – Direct Routing is an ideal alternative to Microsoft calling plans and, with the solution, there’s no need for on-premise hardware. It utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

What do I need to utilise Direct Routing?

To use Microsoft Teams – Direct Routing, you’ll need the following:

  • Microsoft 365, or Office 365, license including Teams
    Microsoft 365 is a cloud-based subscription service that brings together the Microsoft tools and applications for the way people work today. By combining apps like Excel and Outlook with cloud services like Teams, Microsoft 365 users create, share and communicate anywhere on any device. Teams is the Unified Communications environment which Microsoft 365 uses to create and share content and communicate in multiple ways via messaging, chat, voice and video
  • Microsoft Phone System add-on and a reliable internet connection
    Phone System is the feature used by Microsoft as the PBX replacement or voice component of Microsoft Teams.
  • Reliable internet connection
    A steady internet connection with enough bandwidth and capacity to host and utilise video conferencing technology – fibre broadband would be ideal for this.

Once you’ve got those sorted out, your business will be ready to take advantage of Microsoft Teams – Direct Routing.

What are the benefits?

Calls to Anyone – Supports calls to and from non-geographical, corporate or VoIP numbers (03, 05, 08), premium numbers both UK and international (09), mobile destinations (07), international destinations (00…) operator, emergency and non-emergency calls (100, 101, 111, 112, 116, 118, 123, 1800, 195, 999).

Cost Saving – Significant cost saving per user compared to Microsoft’s calling plans, allowing you to maximise your existing 365 license cost.

Agile – Allows for flexible and remote working as well as enabling a collaborative approach.

Complete Cloud Solution – With no expensive initial outlay and no requirement for traditional hardware, it’s a complete cloud-based solution.

No Missed Calls – Tailored business continuity with network and number resilience to keep your business working.

Access to Advanced Call Statistics – Online access to call statistics enables informed business decisions and access to advanced management information relating to call handling efficiencies, productivity, call patterns and caller behaviour as well as data regarding the time to answer calls, call waiting time and call outcome statistics.

Number Porting – Keep the same geographical number wherever you are.

Access to Education Community – Using “Janet Connected” accreditation connections means that we can provide IP voice services to the education community in a direct manner.

Our Technology Vendors

We work with a range of customers and have a wealth of experience in providing the best telecomms solutions.

Having looked around the market we decided to go with Intellect because of the price and the service/support package, Adam made sure we covered all areas including customer facing branded WiFi and we haven’t looked back since.

Carl Taylor - Director

The Barclay

Having had a complete nightmare with our previous provider Adam came in to see us and immediately saw where we were going wrong, he promised that moving to Intellect would make a real difference and save us from the nightmare we had been in.
We took his advice and have never looked back since, our telecoms now work perfectly and so too is the after care. All of this is in addition to the savings we have made since leaving BT. These guys are super qualified and are super reliable.

Justine Maxted – IT Manager

Celsius Graduate Recruitment

Adam helped us at a time when we were really struggling with our previous telecoms supplier, having lost service Adam showed us a new solution which we migrated all our services over to have never looked back since. All in all they were a very helpful team and I would recommend to all.

Dean Holmes - Managing Director


Ben and the guys at Intellect were professional, cost effective and have always been very responsive whenever we have needed to make contact. Very happy with the service and would recommend to all.

James Hall - Managing Director


Daniel helped us deliver a connected solutions between our sites, it was also cost effective. The service we have is great.

Francesca Stefanuto - Operations Manager

San Rocco Restaurants Group

Thanks to Adam and the guys at Intellect we now have a perfect Telephone system that works. We were recommended to Intellect by a customer of ours after we had a terrible experience with another telecom provider. Now we have a super fast leased line and the added ability to work from home via the Cloud telephone system we purchased from Intellect.
All round perfect service and excellent technical knowledge from the guys at Intellect Communications.

Paul Roberts – Operations Director

Working Time Solutions